HELP AND SUPPORT

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Return and Refund Policy

At Avi, we take pride in the quality and Jewellery. However, if you're not completely satisfied with your purchase, we're here to help.

1.Return Eligibility

Returns are accepted within 24hours of delivery, The item must be unworn and unused. it should be in its original Packaging accompanied by the original invoice.

2. Exchange Policy

Exchanges are allowed for only damage item.
If the replacement item is unavailable, store credit will be issued.

3. Damaged or Defective Items

If you receive a damaged or defective product notify us 24hours of delivery with video, share clear photos of item and packaging. Upon verification we will offer a replacement.

4. Refunds

Once we receive and inspect the returned item, with dispatch with new piece.
If the replacement item is unavailable, store credit will be issued.

5. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect
We recommend using a trackable shipping service.

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

Need Help?

For return requests, please contact us at Contact@shopwithavi.com with your Order ID.

Avi is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.shopwithavi.com or use our services.

1. Information We Collect

We may collect the following information:

Personal Information: Name, email address, phone number, and other details you provide during checkout, or service requests.
Payment Information: [Note: Specify if you collect payment details directly or use third-party payment processors.]
Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We use the collected information to:

· Process and fulfil orders and deliver services.

Communicate with you about your orders, inquiries, or other requests.
Improve our website and services.
Send promotional emails or newsletters, if you have opted in.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements. Afterward, data is securely deleted or anonymized.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at contact@shopwithavi.com. We will respond within 5 business days.

8. Your Privacy Matters to Us

In accordance with the Information Technology Act, 2000 and applicable rules, we are committed to addressing any concerns or feedback you may have regarding this Privacy Policy or the handling of your personal information. For any privacy-related questions, concerns, or feedback, please contact us at:

• Email: contact@shopwithavi.com

• Phone: 7410124943

• Address: Pune

TERMS AND CONDITION

Welcome to Our website Avi . These Terms and Conditions govern your access to and use of our website and the purchase of our fashion Jewellery products.

By accessing this website and/or purchasing from us, you agree to be bound by the following Terms. If you do not agree with any part of these Terms, you must not use this website.

1. General Information

This website is owned and operated by AVI, located at Pune Maharashtra.
We reserve the right to update, change or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically.

2. Products & Services

All jewellery items are subject to availability.
We make every effort to display as accurately as possible the colors and images of our products, but we cannot guarantee your screen’s display accuracy.
All products are for personal use only and not for resale without written permission.

3. Pricing & Payment

All prices are listed in Indian Currency and are exclusive of tax.
We reserve the right to change prices at any time without prior notice.
Payment must be made in full at the time of ordering via our approved payment methods (e.g., credit card, PayPal, UPI).

4. Shipping & Delivery

We ship to select locations. Delivery times and charges vary by location.
Estimated delivery times are provided at checkout, but delays may occur due to external factors.
We are not responsible for delays caused by courier services or customs processes.

6. Intellectual Property

All content on this website, including logos, images, product designs, text, and graphics, is the property of AVI and protected by copyright laws.
You may not reproduce, distribute, or use our content without prior written permission.

7. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Violate any applicable laws or regulations.
Infringe upon the rights of others, including intellectual property rights.
Upload or transmit viruses or malicious code.

8. Limitation of Liability

We do not guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, AVI shall not be liable for any damages arising from:

Your use of or inability to use the website.
Any delay or failure in performance due to circumstances beyond our control.

9. Governing La

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or relating to these terms, your use of the website, or our services shall be subject to the exclusive jurisdiction of the courts located in Pune India.

10. Contact Us

If you have any questions about these Terms, please contact us at:

Email: contact@shopwithavi.com
Phone: 7410124943
Address: Pune

FAQS

1. What is imitation jewellery?

Imitation jewellery, also known as fashion or costume jewellery, is made using non-precious metals and stones to resemble fine jewellery. It is affordable, trendy, and perfect for daily wear or special occasions.

2. Is imitation jewellery safe for skin?

Yes, our jewellery is made from skin-friendly, hypoallergenic materials. However, if you have sensitive skin or metal allergies, please check the product description or consult us before purchasing.

3. How do I care for my imitation jewellery?

To extend the life of your jewellery:

Keep it away from water, perfumes, and harsh chemicals.
Store in a dry, airtight box or pouch.
Wipe gently with a soft cloth after use.

4. Will the jewellery tarnish or fade?

Imitation jewellery may tarnish over time with exposure to air, moisture, or chemicals. Proper care and storage can help maintain its shine and finish for a longer period.

5. Can I wear imitation jewellery every day?

Yes, many of our pieces are designed for daily wear. However, to preserve their appearance, avoid wearing them while bathing, swimming, or during intense physical activity.

6. Do you offer bulk orders?

Yes, we accept bulk orders for events like weddings, corporate gifts, or resale. Please contact us directly for more details.

7. What is your return/exchange policy?

We accept returns or exchanges for damaged or incorrect items within [X] days of delivery. The item must be unused and in original packaging. Please read our full return policy [link if applicable].

8. Do you ship internationally?

Yes, we offer international shipping. Shipping charges and delivery times vary based on location. Please refer to our Shipping Policy for more information.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track the status of your shipment.

10. What payment methods do you accept?

We accept all major debit/credit cards, UPI, net banking, and wallets. Cash on delivery (COD) may be available in select locations.

11. Are the products exactly as shown in the pictures?

We strive to display our products as accurately as possible. However, slight color variations may occur due to lighting or screen settings.

12. How can I contact you for queries or support?

You can reach us via:

Email: contact@shopwithavi.com

We usually respond within 24 hours.

SHIPPING

At Avi Jewellery, we’re committed to getting your favorite pieces to you quickly and safely. Once you place an order, we usually process it within 1-2 business days sundays are holiday. please allow 3-5 business days for us to prepare it. We offer both standard and express shipping options at checkout. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-4 business days, depending on your location. Shipping is free on selective piece on specific locations only. We also ship internationally, with delivery times generally ranging from 7 to 21 business days. Please note that import taxes or customs fees may apply and are the customer’s responsibility. Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey. If you experience any issues such as delays, lost, or damaged packages, don’t hesitate to reach out to us We’re here to help and want to make sure you’re happy with your Avi Jewellery experience.